US Dubai Consulate FAQ


EMPOST is the designated courier service that collects and delivers passports and documents to the US Consulate for all U.S. visa applications.

All applicants must login into their respective accounts on the below website in order to track their passport and the location to collect. Please note that it can take 3 – 5 working days for passports to be collected from the courier service. 

Web Link:

Applicants can send additional documents via the EMPOST courier service. Please follow the below web link:

Yes, in order to generate an AWB (air way bill) number, all applicants need to re-register to collect their passport from the courier service.

We do not have access to your airway bill information. You must register online to get the necessary tracking numbers to drop your passport at EMPOST.

Please visit:

EMPOST working hours are Saturday to Thursday between 08:00 AM – 21:00 PM. Applicants can also check the passport delivery status by calling 04-376 8311. Applicants will be asked to provide passport numbers, dates of birth and nationality.